Privacy Policy

1. Who We Are

This website is operated by Integral Business Solutions Ltd, trading as Integral Solar. We are registered in England and Wales under Company Registration Number 11359145.

Our registered address is:

Unit 36, Gerards Park
College Street
St Helens
WA10 1ND

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Integral Business Solutions Ltd is the data controller. This means we are responsible for deciding how we hold and use your personal data.

If you have any questions about this privacy policy or how we handle your personal data, please contact us at [email protected] or call 0333 241 4320.

2. What Data We Collect

We may collect and process the following personal data about you:

• Identity data: your full name
• Contact data: your email address, telephone number and postcode or full address
• Technical data: your IP address, browser type and version, operating system, time zone setting and other technology identifiers on the devices you use to access our website
• Usage data: information about how you use our website, including pages visited, time spent on pages and navigation paths
• Cookie data: data collected through cookies and similar tracking technologies (see section 8 below)
• Enquiry data: details you provide when you complete a contact form, request a quote or otherwise get in touch with us, including information about your property and energy requirements

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Responding to enquiries: to reply to your questions, provide information about our services and follow up on your interest
• Providing quotes: to prepare and deliver tailored quotations for solar panel installations, battery storage, EV charging and related services
• Fulfilling contracts: to carry out our obligations under any contract between you and us, including installation, aftercare and warranty administration
• Marketing communications: to send you information about our products, services and promotions where you have given your explicit consent to receive such communications. You may withdraw your consent at any time
• Improving our website: to analyse how visitors use our website so we can enhance its functionality, content and user experience
• Legal compliance: to comply with legal and regulatory obligations, including MCS certification and consumer protection requirements

4. Legal Basis for Processing

We rely on the following legal bases under the UK GDPR when processing your personal data:

• Consent: where you have given us clear, affirmative consent to process your data for a specific purpose, such as receiving marketing emails. You have the right to withdraw consent at any time by contacting us
• Contractual necessity: where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract (for example, preparing a quotation)
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights. This includes responding to enquiries, improving our services and maintaining the security of our website
• Legal obligation: where processing is necessary to comply with a legal or regulatory obligation

5. Data Sharing

We take your privacy seriously and will never sell, rent or trade your personal data to third parties for marketing purposes.

We may share your personal data with the following categories of third parties only where it is necessary to deliver our services or meet our legal obligations:

• Payment processors: to process payments securely when you pay for our services
• Finance providers: where you apply for finance to fund your installation, we will share relevant information with the finance provider
• MCS and warranty bodies: to register your installation and activate product warranties
• Distribution Network Operators (DNOs): to register your solar installation with the relevant electricity network
• IT and hosting providers: who help us maintain and support our website and business systems
• Professional advisers: such as accountants and solicitors where necessary
• Regulatory authorities: where required by law or regulation

All third parties are required to process your data securely and in accordance with the law. We do not allow them to use your personal data for their own purposes.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our general retention periods are as follows:

• Enquiry data: retained for up to 24 months from the date of your last interaction with us, unless you become a customer
• Customer data: retained for the duration of your warranty period or for a minimum of 7 years after the completion of your installation, whichever is longer, to comply with legal, tax and regulatory requirements
• Marketing data: retained until you withdraw your consent or unsubscribe
• Technical and usage data: retained for up to 26 months

When your data is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct any inaccurate or incomplete data
• Right to erasure: you may ask us to delete your personal data where there is no compelling reason for us to continue processing it
• Right to restrict processing: you may ask us to suspend the processing of your data in certain circumstances
• Right to data portability: you may request that we transfer your data to another organisation or directly to you, in a structured, commonly used and machine-readable format
• Right to object: you may object to us processing your data where we are relying on a legitimate interest
• Right to withdraw consent: where we rely on consent as the legal basis for processing, you may withdraw your consent at any time

To exercise any of these rights, please contact us using the details in section 9 below. We will respond to your request within one month.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies and similar technologies to distinguish you from other users and to provide a better browsing experience. Cookies are small text files that are placed on your device when you visit our website.

Types of cookies we use

• Strictly necessary cookies: these are essential for the website to function correctly. They enable core features such as page navigation and access to secure areas. The website cannot function properly without these cookies
• Analytics cookies: these help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site and any errors encountered. We use this data to improve the website. These cookies are typically provided by Google Analytics
• Functional cookies: these remember choices you make (such as your region or preferences) and provide enhanced, more personalised features
• Marketing cookies: these may be set through our site by advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other websites

Managing cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. The methods for doing so vary from browser to browser. Please refer to your browser's help section for instructions.

Please note that disabling certain cookies may affect the functionality of our website.

9. Contact Us

If you have any questions about this privacy policy, wish to exercise your data protection rights, or have a complaint about how we handle your personal data, please contact us:

• Email: [email protected]
• Telephone: 0333 241 4320
• Post: Integral Business Solutions Ltd, Unit 36, Gerards Park, College Street, St Helens, WA10 1ND

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. Any changes will be posted on this page with an updated revision date at the top.

We encourage you to review this page periodically to stay informed about how we are protecting your data.