Terms & Conditions

1. Introduction & Definitions

These Terms and Conditions ("Terms") govern your use of the Integral Solar website (integralsolar.co.uk) and the services provided by Integral Business Solutions Ltd, a company registered in England and Wales (Company Registration Number: 11359145, VAT Number: 363888546), trading as Integral Solar.

In these Terms, the following definitions apply:

• "We", "Us", "Our" refers to Integral Business Solutions Ltd, trading as Integral Solar, with its registered office at Unit 36, Gerards Park, College Street, St Helens, WA10 1ND.
• "You", "Your", "Customer" refers to the individual or business engaging our services or using our website.
• "Services" refers to all solar panel installation, battery storage, EV charging, maintenance and related services we provide.
• "Agreement" refers to any written quotation, proposal or contract entered into between you and us for the provision of our Services.
• "Website" refers to integralsolar.co.uk and all associated pages.

By using our Website or engaging our Services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.

2. Use of This Website

2.1 Acceptable Use

You may use our Website for lawful purposes only. You must not:

• Use the Website in any way that breaches any applicable local, national or international law or regulation.
• Use the Website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• Attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website.
• Transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
• Reproduce, duplicate, copy or resell any part of our Website in contravention of these Terms.

2.2 Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations and software, is the property of Integral Business Solutions Ltd or its content suppliers and is protected by United Kingdom and international copyright laws.

The Integral Solar name, logo and all related product and service names, design marks and slogans are trademarks of Integral Business Solutions Ltd. You must not use such marks without our prior written permission.

You may print or download extracts from our Website for your personal, non-commercial use only. Any other use of the material on this Website without our prior written consent is strictly prohibited.

3. Our Services

Integral Solar provides the following services across domestic, commercial and industrial properties:

• Solar Panel Installation – Design and installation of photovoltaic (PV) solar panel systems tailored to your property and energy requirements.
• Battery Storage – Supply and installation of battery storage systems to maximise your solar energy usage and reduce reliance on the grid.
• EV Charging – Supply and installation of electric vehicle charging points for homes and businesses.
• Maintenance & Aftercare – Ongoing system monitoring, maintenance, servicing and repair to ensure optimal performance.

All installations are carried out by our own qualified, MCS certified engineers. We do not subcontract installation work to third parties.

4. Quotations & Pricing

4.1 Validity

All quotations provided by Integral Solar are valid for a period of 30 days from the date of issue unless otherwise stated in writing. After this period, we reserve the right to amend the quotation to reflect any changes in material costs, labour rates or other relevant factors.

4.2 What Is Included

Unless otherwise stated, our quotations include:

• Supply of all specified equipment (panels, inverters, batteries, mounting systems, cabling and ancillary components).
• Professional installation by our MCS certified team.
• Scaffolding where required for standard two-storey domestic properties.
• Electrical connection and commissioning of the system.
• Registration of the installation with the relevant MCS body and your Distribution Network Operator (DNO).
• All necessary certification and documentation, including an MCS certificate, electrical certificate and warranty documentation.

4.3 What Is Excluded

The following are typically excluded from our standard quotations and may incur additional charges:

• Any remedial work to your roof structure, tiles or existing electrical installation required prior to or as a result of the installation.
• Specialist scaffolding requirements beyond standard two-storey domestic properties (for example, properties above three storeys, difficult access or listed buildings).
• Planning permission applications or associated fees where required.
• Consumer unit upgrades where the existing unit does not meet current regulations.
• Any asbestos removal or treatment.
• Structural surveys or structural engineer reports.

Any additional costs will be communicated to you in writing before work commences, and your prior approval will be obtained.

5. Installation Terms

5.1 Access Requirements

You agree to provide us with safe, clear and unobstructed access to the installation site on the agreed date(s). This includes:

• Ensuring adequate access to the roof and loft space.
• Clearing any obstructions from access routes (driveways, pathways, gardens).
• Providing access to the consumer unit and main electrical supply.
• Ensuring a safe working environment free from hazards.
• Providing access to suitable toilet and welfare facilities for our installation team.

If access is not available as agreed, resulting in delays or additional visits, we reserve the right to charge reasonable additional costs.

5.2 Site Preparation

Unless specifically included in your quotation, you are responsible for ensuring that:

• Your roof is in good condition and structurally sound to support a solar panel installation.
• Any necessary planning permissions or building consents have been obtained.
• Any vegetation, satellite dishes or other obstacles that may affect the installation have been removed or relocated.

If, upon attendance, our team identifies any unforeseen issues that prevent or delay the installation (such as structural defects, asbestos or electrical faults), we will notify you promptly and discuss the available options. Additional work required to resolve such issues may be quoted separately.

5.3 Timescales

We will endeavour to carry out all installations within the timescales communicated to you. Typical domestic installations are completed within one to two days. However, timescales are estimates only and are not guaranteed. Delays may occur due to adverse weather conditions, supply chain disruptions, DNO requirements or other factors beyond our reasonable control.

We will keep you informed of any anticipated delays and will work to reschedule at the earliest mutually convenient date.

6. Payment Terms

Payment terms will be set out in your individual Agreement. Unless otherwise agreed in writing, the following standard terms apply:

• Deposit: A deposit (as specified in your quotation) is required upon acceptance of your quotation to secure your installation date and order materials.
• Balance: The remaining balance is due upon satisfactory completion of the installation, unless alternative payment arrangements have been agreed in writing.
• Payment Methods: We accept payment by bank transfer and other methods as may be agreed.
• Late Payment: If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the rate of 4% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Title in all goods supplied shall remain with Integral Business Solutions Ltd until payment has been received in full.

7. Warranties & Guarantees

7.1 Manufacturer Warranties

All products we install are covered by the respective manufacturer's warranty. Typical warranty periods include:

• Solar Panels: Up to 25 years performance warranty and up to 15 years product warranty (varies by manufacturer).
• Inverters: Typically 5 to 12 years manufacturer warranty, with extended warranty options available.
• Battery Storage: Typically 10 years manufacturer warranty.
• EV Chargers: Typically 3 to 5 years manufacturer warranty.

Full warranty details and documentation will be provided to you upon completion of your installation. Warranty claims for products should be directed to the relevant manufacturer in the first instance; however, we are happy to assist you with the process.

7.2 Workmanship Guarantee

In addition to manufacturer warranties, Integral Solar provides a workmanship guarantee covering the quality of our installation labour. The duration of this guarantee will be specified in your Agreement. Our workmanship guarantee covers defects arising from faulty installation, incorrect wiring or poor mounting, and does not cover damage caused by third parties, misuse, neglect or acts of nature.

7.3 MCS Certification

All our solar PV and battery storage installations are carried out in accordance with the Microgeneration Certification Scheme (MCS). This certification ensures that our installations meet the highest industry standards and that you are eligible for government-backed incentive schemes, including the Smart Export Guarantee (SEG). Your MCS certificate will be provided following completion and commissioning of your system.

8. Cancellation & Cooling-Off Period

8.1 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you are a consumer (an individual acting for purposes outside your trade, business, craft or profession) and your Agreement was entered into away from our business premises (for example, at your home or online), you have a statutory right to cancel your Agreement within 14 days of the date on which the Agreement was entered into, without giving any reason.

To exercise your right to cancel, you must inform us of your decision by a clear statement, for example by letter or email, to:

• Email: [email protected]
• Post: Integral Business Solutions Ltd, Unit 36, Gerards Park, College Street, St Helens, WA10 1ND

8.2 Effects of Cancellation

If you cancel within the 14-day cooling-off period, we will reimburse all payments received from you without undue delay, and in any event no later than 14 days from the day on which we are informed of your decision to cancel.

However, if you have expressly requested that work begins during the cooling-off period and you subsequently cancel, you will be required to pay a reasonable amount proportionate to the services carried out up to the point of cancellation, including any materials ordered or delivered.

8.3 Cancellation Outside the Cooling-Off Period

If you wish to cancel your Agreement after the 14-day cooling-off period has expired, please contact us as soon as possible. Cancellation charges may apply to cover costs already incurred, including materials ordered or delivered and any work already carried out.

9. Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

Subject to the above, our total aggregate liability to you in respect of all losses arising under or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount paid by you under the Agreement.

We shall not be liable for any indirect, consequential or special losses, including but not limited to loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunity or loss of goodwill.

We shall not be liable for any damage to your property (including roof, walls, ceilings, decoration or landscaping) that is an unavoidable consequence of carrying out the installation work, provided we have taken reasonable care. We will, however, make good any damage caused by our negligence.

10. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under the Agreement where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, fire, flood, earthquake, storm or other natural disaster.
• Epidemic or pandemic.
• War, threat of war, armed conflict, terrorist attack, civil commotion or sanctions.
• Government actions, regulations, embargoes or restrictions.
• Failure of utility services, including power supply or telecommunications.
• Supply chain disruptions, material shortages or manufacturer delays.
• Strikes, lock-outs or other industrial action.

In the event of a force majeure occurrence, we will notify you as soon as reasonably practicable and will use reasonable endeavours to mitigate the effects of the delay. If the delay exceeds 90 days, either party may terminate the Agreement by giving written notice. In such circumstances, any deposit or payment made will be refunded less a reasonable amount for work already carried out and materials already procured.

11. Governing Law

These Terms and any Agreement between you and us shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms or any Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these Terms or our Services, please do not hesitate to contact us:

• Company: Integral Business Solutions Ltd (trading as Integral Solar)
• Company Registration: 11359145
• VAT Number: 363888546
• Address: Unit 36, Gerards Park, College Street, St Helens, WA10 1ND
• Email: [email protected]
• Phone: 0333 241 4320